rEGISTRATION
How do I register my child(ren) for camp?
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All registrations will be done through the online registration system CampBrain.
Registration will open February 3rd, 2025 at 6:00pm.
We do not open registration earlier for returning camper families.
Online Registration Portal (CampBrain) FAQ
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Our CampBrain Tips:
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- CampBrain is optimized for desktop/laptop use. Only one parent from the household can be logged on at a time. Avoid opening multiple registration tabs on the same device to prevent technical errors.
- During periods of high traffic, you may be temporarily placed in a waiting room. If this happens, simply refresh your browser until you gain access. This helps ensure a smooth and error-free experience for everyone.
- Once sessions are added to your cart, you’ll have 30 minutes to complete all required forms and payment details. Your spot is held for you during this time, and the 30 minutes resets every time you click to a new page or form.
How do I know if I already have an online account on CampBrain?
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If you have registered your camper for our camp previously, you will have an CampBrain online account. This account will be associated with the email you used when processing your previous registrations. To change the password, click on the password reset button below login on the CampBrain main page. An email will be sent to your inbox and you will be able to set a new password and login to your previous account. Please note that while many summer camps use CampBrain software, accounts are specific to the camp and you will need to create a new account if it is your first time registering with us.
If you used an old email address to register your camper previously, please send an email to camp@canterburyhills.ca or call (905) 648-2712 ext. 3 to have your new email address added to your account. Once it is added, you will be able to complete the password reset option and login to your previous account.
I processed my camper’s registration, but I cannot see it on my account?
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It can take up to 48 hours for a registration to be processed through the CampBrain system. If the registration does not show up within 48 hours, please send an email to camp@canterburyhills.ca or call (905) 648-2712 ext. 3 so we are able to look into the issue.
How do I know that my camper’s registration has been confirmed?
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You will receive a confirmation email after completing registration on CampBrian. Please note, a non-refundable deposit is required at minimum upon registration. We do not hold spaces in camp sessions without a non-refundable deposit. Registrations submitted online with the deposit are held (even without full payment) until June 2nd which is our payment deadline. Households with outstanding balances will receive email and phone reminders in advance of the payment deadline, and households will be notified if their registrations are at risk of cancellation. After June 2nd, registrations with outstanding balances will no longer be confirmed and spaces may be given to those on our waitlist.
Our Tips for Smooth Registration
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We understand that registering for activities—especially a highly anticipated camp experience—can sometimes feel overwhelming, particularly when spaces tend to fill up quickly. Our goal is to make the process as smooth and stress-free as possible for you. To help you feel more confident and prepared, we’ve put together a list of helpful tips to guide you through registration, ensuring you have the best chance of securing a spot for your child.
- Mark your calendar for our registration date, we recommend planning to register as close to the date and time that our registration opens for your best chance at getting into your preferred session. Some of our sessions will fill very quickly.
- Returning families can log into CampBrain in advance of registration opening to make sure that they remember their password, and to check that their household information is correct.
- We encourage you to review our 2025 Program Guide in advance. Familiarizing yourself with our offerings will help you make informed choices when registration opens. Since some sessions may fill up quickly, we recommend noting your preferred sessions in advance to make navigating the portal smoother and stress-free.
- The mandatory medical form includes details such as medication information, allergies, dietary restrictions, health card number, and family doctor contact information. We recommend having this information on hand to help you complete the form quickly. Please ensure all fields are filled out thoroughly, as providing comprehensive details allows us to deliver the best possible care for your child(ren). The more information we have, the better we can support their needs. Once your registration is submitted, you will be unable to make edits on your end, so it’s important to take the time to fill out the forms accurately.
- Pre-type out a list of pre-authorized pick up people (who can pick up your camper from camp) so you can quickly copy and paste it into the form.
- While we cannot guarantee cabin requests, it’s always helpful if both families mutually indicate the request using full names. We recommend coordinating in advance to ensure both forms include the same request. Please note that the primary reason a cabin request may not be granted is a significant age difference between campers. To provide an engaging and age-appropriate experience tailored to varying maturities and abilities, we strive to keep the age gap between cabin mates within 1-2 years.
- If a session is full, we encourage you to join the waitlist. Spots that become available will be offered to families in the order they joined the waitlist. In some cases, if the waitlist grows long enough, we may be able to open additional spaces in certain sessions.
- After submitting your registration, we ask that you take some time to complete a Camper Profile for each of your campers. There is a section for your child to fill in as well. These profiles help our camp leaders gain insight into your camper’s interests, excitements, and any hesitations they may have about coming to camp, allowing us to better support them during their experience.
Payment FAQ
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Is payment due in full upon registration?
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No, we only require a non-refundable deposit at the time of registration to secure your camper’s spot. Deposit amounts vary from $60-$100 depending on the program. Payment is due in full by June 2, 2025. Payments can be made via credit card directly through our online registration portal, or by cash, cheque, EMT. You can choose from the following options when registering for a session:
- Pay the deposit only: Remaining balances must be paid in full by Monday, June 2, 2025.
- Pay in full: Settle the entire amount at the time of registration.
- Pay in installments: Payments will be automatically charged on the first Monday of each month, with the final installment on Monday, June 2, 2025.
How do I pay by cash or cheque?
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All cash and cheque payments can be mailed to the Anglican Diocese at 252 James Street North, Hamilton, ON, L8R 2L3. Cash payments (or money orders) can be brought in person to camp or to the Anglican Diocese in an envelope clearly labelled with “Canterbury Hills Camp” and your camper’s name. Cheques and money orders should be made to Canterbury Hills Camp.
When your cash or cheque payment is received by the Anglican Diocese we will update your account’s balance on CampBrain.
I have a charge from the Anglican Diocese of Niagara on my credit card or bank statement. Is this correct?
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Yes, all of the payments for Canterbury Hills are processed through the finance department at the Anglican Diocese of Niagara. There is no need to cancel the payment or your credit card.
Is my camper’s registration automatically cancelled if I miss the payment deadline?
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Households with outstanding balances after our payment deadline (June 2, 2025) will have their registrations cancelled and the spots will be filled by those on our waitlist. No refund will be issued for the non-refundable deposit in such cases.
Notice will be sent to households with outstanding balances by email well in advance of the payment deadline, and reminders will continue to be sent up and until June 2nd. After June 2nd, our office will also attempt to contact you about your outstanding balances by phone, and we keep a record of attempts to contact you. If your session is at risk of cancellation (as in, no payments have been made towards your balance and we have not been able to contact you), you will receive one final warning by phone and email before we cancel your session.
Should you require an extension to the payment deadline, or wish to speak to our office about extenuating financial circumstances (ie. your credit card was compromised & you are waiting for a new card in the mail etc…), we would be happy to have a conversation with you by phone or by email and will not cancel your registration(s) until we have come to a solution about settling your season balance together. Failure to communicate or respond to our notices will result in cancelled registrations.
How do I request for my child to be in the same cabin as their friend or sibling?
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We do our best to accommodate group requests whenever possible, as long as campers are of a similar age (and for overnight camps – of the same gender expression, please note that day camp groups are co-ed). You may indicate group requests upon registration. There is a section in the online application for you to input Cabin Requests. If you wish to make a cabin request but your registration is already submitted, please email our registration desk at camp@canterburyhills.ca with your child’s full name and the full name of their cabin request(s). Cabin requests work best when both/all campers mutually indicate each other’s full name on their registration form. Please verify with the parents of your child’s cabin request that they are registered for the same session & program as your child, as cabin requests cannot be granted if the children are in different sessions or programs (ie. Day campers cannot be in the same group as Bridge campers or Overnight campers).
Please note: We do not guarantee cabin requests will be met, as many factors go into creating our cabin groups and we require the flexibility on our end to be able to make the most appropriate cabin groupings. Factors include:
- The age distribution of registered campers in each session
- Staff availability
- Space in cabins
- Camper needs and group dynamics
On average, each group consists of 12 campers and 2 leaders. We aim to keep the age gap within 1 year for day camp and 1–2 years for overnight camp, though this may vary slightly depending on the age distribution in each session.
*Bridge Camp sessions only occupy 1 boys cabin and 1 girls cabin. As a result, all campers of the same gender expression will share a sleeping cabin. However, during the day, campers will be grouped by age for activities and will join their age-appropriate peers from the other cabin, forming co-ed daytime groups.
Why Do We Group Campers by Age?
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Our camp activity schedules are carefully designed to match the developmental stage and maturity level of campers. Leaders collaborate with their campers to create a schedule that reflects their interests and abilities, ensuring a fun and fulfilling experience.
A 6-7 year-old’s experience differs greatly from that of a 9-10 year-old or a 13-15 year-old. Grouping campers by age helps us:
- Provide activities that are appropriately challenging and engaging
- Foster friendships among campers at a similar developmental stage
- Maintain balanced and positive cabin dynamics
For example, older campers may take on a longer, more challenging hike, while younger campers may engage in simpler crafts suited to their skills and interests. Large age gaps can disrupt group dynamics and make it difficult for leaders to offer activities that meet the needs of all campers. By keeping age groups close, we ensure that campers bond easily, thrive together, and enjoy age-appropriate experiences, while also setting our staff up for success in leading engaging and meaningful programming.
If you have any questions about group requests please do not hesitate to be in touch with our camp office at 905-648-2712 ext 3.
The session I want is full. How does the waitlist work?
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We encourage you to join the waitlist! In some cases—particularly in the weeks following registration opening—a high demand for a session may allow us to open an additional cabin (for example, a long waitlist for girls cabins but a high availability of boys spaces in that session may prompt us to reconfigure our cabin allotments). In this case or if a spot becomes available due to a cancellation, we notify waitlisted families in the order they joined the list.
If a spot opens for your child, we will contact you by both phone and email. You will have a designated window—typically 48 hours—to respond and confirm your spot before we offer it to the next camper on the waitlist. Please note, it is rare for us to have more than one waitlist spot available, which we understand is very challenging for families with siblings on the same waitlist.
You are able to join the waitlist through our Online Registration Portal.
If your camper is age-eligible for Day Camp (ages 6–10), you have the option to register them for our Day Camp program while still remaining on the waitlist for a Bridge or Overnight session in the same week. If a spot becomes available and your camper is next on the waitlist, our office can seamlessly transfer their registration with your permission.
What are the chances of a waitlist spot becoming available?
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While we certainly can’t guarantee that a waitlist spot will become available for your child, as it is almost entirely dependant on cancellations, we do see a fair amount of waitlist movement around our payment deadline (June 2), as some families may choose to cancel their sessions at this time, creating openings for waitlisted campers. Bridge Camp tends to have the fewest available spots, making it the least likely of all our programs to open to the waitlist—especially if you’re hoping for multiple spots.
If you’d like to check your child’s waitlist position or get a better sense of availability, feel free to call or email our registration desk at camp@canterburyhills.ca or 905-648-2712 ext 3. Our team can also provide insight into the waitlist length for different sessions, helping you decide which week’s list may have the best chance.